Flexible, Quality Property Solutions
Providing a personal, friendly service, as well as flexible,
quality property solutions, is of great importance to us.
We aim to establish strong business relationships with all our occupiers
ensuring we provide high levels of customer care at all times.
We seek to do this by:-
- Ensuring every customer has a dedicated Asset Manager
- Being positive, helpful, accessible and efficient at all times
- To consistently provide a high standard of service to our customers
- Responding to enquiries and requests in a timely manner
- Seeking feedback from our customers sharing the results and taking appropriate action
- Keeping customers informed about matters affecting their property
- Sharing news and information that may be of interest and assistance to our customers through newsletters and our websites www.highcross.co.uk and www.space4business.co.uk.
- To issue clear and concise service charge budgets at the start of the service charge year and income and expenditure reconciliation after the year end ensuring costs are apportioned in a fair and reasonable manner.
- Inviting any service standard concerns to be directed to the Asset Manager
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Our Approach
Our occupiers benefit from active asset management, flexible property solutions and an efficient, hands-on service.
Providing high levels of customer care is of great importance to us and we continually seek feedback from our occupiers to ensure we are providing high levels of service at all times.